All requests for training or equipment purchases from Grey Group Training, whether by internet, phone or in-person, are subject to these Terms and Conditions. When you request or purchase training or equipment from or through Grey Group Training you are confirming that you have fully read these Terms and Conditions, and agree to them. Please be sure when purchasing seats for training that your order is for the correct event and event date. In the case that you have to cancel your attendance to a training course, your deposit will not be refundable, but you will be able to use your training deposit for any other training that Grey Group provides.
Upon receipt of your training order, Grey Group will immediately send a confirmation email with your order details. For customers that have paid for training in full, you will be contacted with information that is specific to your course and requirements. For any questions specifically about your course please email: customerservice@greygrouptraining.com. For customers that have paid a 20% deposit, you will receive an email 14 days before the course to remind you of your payment obligation and to make sure that the form of payment you used originally is sufficient for the remainder of your course. If the form of payment you have used for your deposit is not sufficient, you must contact customerservice@greygrouptraining.com immediately to make alternate arrangements. In the case of insufficient funds, or failure to make proper arrangements for complete payment may result in your training seat being given to another student. Also, for customer that have paid a 20% deposit, 10 days before the course date, you will be charged the 80% remainder of your course. Again, your training deposit is non-refundable but may be used for any other applicable training that Grey Group Training provides.
